Hardware: Windows 11 Upgrade and Compatibility List

Written on Sep 15, 2021

Supported Hardware, Software and PC's:

Please be advised that Vatech is not responsible for any consequences resulted from the forcible upgrade of the Windows version of the PC linked to the product not included in the below table.

Microsoft announces that they will continue in supporting Windows 10 until October 14, 2025, and Vatech also does not force you to upgrade your Windows version (10 to 11).

  • For Intra Oral devices / Viewer SW
  • - Verify your device name or Software is listed in the chart, If your SW is not listed you will need to upgrade first before procceding.

Extra Oral 2D/3D Units:

  • Verify your PC is listed in the chart - Vatech America ONLY recommends the Dell 5810/5820 in the US/Canada market*
  • Verify your Grabber Type is listed in the chart (Found in device manager)
  • Verify your Machine "ExtraOral" Device is listed.
  • Vatech products not listed in full the table above are not supported for Windows 11 upgrade at this time*.

As Windows 11 has been offical released, the compatibility verification of the following Vatech products under Windows 11 environment has been completed.


Supported Software:

 EzSeries Windows Compatibility Guide


Unsupported Software:


Ez3D Plus

Ezimplant IC



Grabber Cards


Note: Pax-i PCH-2500:

- Units using a  Flat* Cat cable (Cat7 Upgrade) are able to update with out issue or further updates*
- Units using a Round cable, the unit must be upgraded to work with windows 11* by Vatech post Windows upate and a technician onsite from the dealer* (Micro SD Reader must be onsite* with Authorized Dealer Technician)


Framegrabber 2007-2008

Anygrabber 1,2, 3/5, 4

NI Vision Cards 

IFG (InfoGram)

E-Grabber Pax-i; Units having older CRONG that are non M5 or M7 types are not supported and Endlife on Windows 10.


Unsupported and Legacy Devices:

The following devices are considered Unsupported on Windows 11 and should remain on the Operating system from factory.

Pax-I Series:

*Pax-i (LVDS Type)

*Pax-i Crong - Non R5 or R7 Crong boards units

Legacy & Class B devices - All Listed Units are considered "Legacy" and are non -supported for Windows 11.


Pax P&P

PaxPrimo* (LVDS Type) - Twain Mode, Easydent4.

PaxPrimo* (LCD Type) - Twain, Easydent4, EzDent-i

PaxPrimo (NL Type) - Twain mode only.



PaxUni , PaxUni3D (all FOV's and versions*)

AnySensor & AnySensorN (all sizes)

Classic EzSensor - (Serial numbers that start with CRxxxxxxx)

MultiSensor - (Serial numbers that start with Exxxxxxx)

PaxDuo3D  - All Platforms

PaxReve3D - All Platforms

Non Supported Ewoo  Legacy Devices

Picasso Trio

Picasso Duo

Picasso Master3D/Master3Ds

(non Picasso) Master3D/Master3Ds

AnySensor (all sizes)

OEM Units (NO Support)

No Support


NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.

All units currently running on Windows 10 that are not able to upgrade to Windows 11 should follow the prevention guide to prevent updating to Windows 11. Those systems will still be supported by Microsoft as follows;


-Once Microsoft Pulls support for Windows 10, removing cloud access is recommended to remain Compliant.

-Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance with Manufacture specifications and suggestions. Failure to comply or deviation might cause potential stability issues or undesired failures.

-Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention and/or image backup.

-In some cases limited functionality might occur, such as twain, direct integration and other such which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality. 

Once the upgrade or update is completed, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.

-The original PC provided is the recommend PC and PC Specs to run the device.

-All other PC's including those specs used by previous IT are all subject to user - use at own risk even if meeting or exceeding 'speciations' even if provided by Vatech Remote support.

We recommend using the provided PC; originally provided 'As delivered by manufacture' as designed to operate to support the internal cards, drivers device functionality including software - reconstruction and so forth.

-If OS upgrade is selected; we recommend Certified IT benchmark and replace any faulty components as needed, if the PC fails beyond a repairable limit it might be required to source a supplement PC from 3rd party source. 

-Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..

Solid State Drives serve as a great upgrade option and increasing physical memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.

-Upgrading from Windows 10 directly to Windows 11 is the most effecient method once all software driver and hardware is confirmed compatible, however it is advised to create a cloan drive or system backup as a fall back in case the upgrade fails.


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