Hardware: Windows 11 Upgrade and Compatibility List

Written on Sep 15, 2021

Supported Hardware, Software and PC's:

Please be advised that Vatech is not responsible for any consequences resulted from the forcible upgrade of the Windows version of the PC linked to the product not included in the below table.

Microsoft announces that they will continue in supporting Windows 10 until October 14, 2025, and Vatech also does not force you to upgrade your Windows version (10 to 11). As Windows 11 has been offical released, the compatibility verification of the following Vatech products under Windows 11 environment has been completed.



Supported Software:

The following software is compatiblel for Windows 11

Please see the:  EzSeries Windows Compatibility Guide

Unsupported Software:  Diagnostic Service only.


- Must have compatible hardware to upgrade to EzDent-i
(See compatibilty guide below)

Ez3D Plus

- Must have compatible hardware to upgrade to Ez3D-i
(See compatibilty guide below)

Ezimplant IC

- No support.



Device Type Compatibility:

Intra Oral Devices:

Extra Oral Devices:

The following devices are compatible, having the proper hardware upgrades or Grabber Cards*

Fully Supported:

Pax-i installed 2023 or after*, Pax-i Insight / Plus, Green CT2 (G16/18), Green X, Smart Plus, Green 21, Vatech A9

Must Verify:

SN: 047-xxxx

- Units using a Round cable, having this SN type: Must have dealer technician come on site to verify the version of Crong board* for compatibility first*
- if the unit does have the required hardware type: the unit must be upgraded to work with Windows 11*
- Units that do have the required hardware - a technician from the dealer* having a Micro SD Reader  be onsite* working with Vatech Support.

SN: 047-0xxxxxx or Higher SN installed before 2023 or newer*
- Units using a round Cat cable - will require a technician from the dealer* having a Micro SD Reader  be onsite* working with Vatech Support.
- Units using a  Flat* Cat cable (Cat7 Upgrade) are able to update with out issue or further updates*

SN: 055-xxxx~055-xxxxx

- Must confirm the unit is running one of the compatible Grabber Cards as shown below. Contact Vatech Support for confirmation.

SN: 061-xxxxx

- Must confirm the unit is running one of the compatible Grabber Cards as shown below. Contact Vatech Support for confirmation.


Grabber Cards:

Supported Grabber Cards:

Contact Vatech Support for verification of your grabber type.


Unsupported & Legacy Grabber cards: Diagnostic services only

Framegrabber 2007-2009

Anygrabber 1,2, 3/5, 4

NI Vision Cards 

IFG (InfoGram)

E-Grabber Pax-i; Units having older CRONG that are non M5 or M7 types are not supported and Endlife on Windows 10.


Unsupported and Legacy Devices:  Diagnostic services only

The following devices are considered Unsupported on Windows 11 and should remain on the Operating system from factory.

Pax-I Series:

*Pax-i (LVDS Type)

*Pax-i3D (PCH-6500)

Legacy & Class B devices - All Listed Units are considered "Legacy" and are non -supported for Windows 11.Diagnostic services only


Pax P&P

PaxPrimo* (LVDS Type) - Twain Mode, Easydent4.

PaxPrimo* (LCD Type) - Twain, Easydent4, EzDent-i

PaxPrimo (NL Type) - Twain mode only.



PaxUni , PaxUni3D (all FOV's and versions*)

AnySensor & AnySensorN (all sizes)

Classic EzSensor - (Serial numbers that start with CRxxxxxxx)

MultiSensor - (Serial numbers that start with Exxxxxxx)

PaxDuo3D  - All Platforms

PaxReve3D - All Platforms

Non Supported Ewoo  Legacy Devices Diagnostic services only

Picasso Trio

Picasso Duo

Picasso Master3D/Master3Ds

(non Picasso) Master3D/Master3Ds

AnySensor (all sizes)

OEM Units (NO Support)

No Support


NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.

All units currently running on Windows 10 that are not able to upgrade to Windows 11 should follow the prevention guide to prevent updating to Windows 11. Those systems will still be supported by Microsoft as follows;



Recommendations for Upgrading from Winodows 10 to Windows 11


-Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance with Manufacture specifications and suggestions. Failure to comply or deviation might cause potential stability issues or undesired failures.

-Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention and/or image backup.

-In some cases limited functionality might occur, such as twain, direct integration and other such which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality. 

Once the upgrade or update is completed, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.

-The original PC provided is the recommend PC and PC Specs to run the device.

-All other PC's including those specs used by previous IT are all subject to user - use at own risk even if meeting or exceeding 'speciations' even if provided by Vatech Remote support.

We recommend using the provided PC; originally provided 'As delivered by manufacture' as designed to operate to support the internal cards, drivers device functionality including software - reconstruction and so forth.

-If OS upgrade is selected; we recommend Certified IT benchmark and replace any faulty components as needed, if the PC fails beyond a repairable limit it might be required to source a supplement PC from 3rd party source. 

-Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..

Solid State Drives serve as a great upgrade option and increasing physical memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.

-Upgrading from Windows 10 directly to Windows 11 is the most effecient method once all software driver and hardware is confirmed compatible, however it is advised to create a cloan drive or system backup as a fall back in case the upgrade fails.


Related Tags

Counts indicate more articles with the same tags