IT Consultant & Dealers: PC Windows 11 Upgrade Guide and Compatibility List

Before proceeding with Windows 11 update; please follow the following procedure to ensure compatibility by reading the following guide fully.

-Vatech America requires you have your certified IT professional assist in any and all upgrade plans, migrations and PC deployments/replacements.
-Please be advised that Vatech is not responsible for any consequences resulted from the forcible upgrade of the Windows version of the PC linked to the product not supported or update failures as resulting in updating non-supported units. 
-Vatech America is also not responsible for any loss of data resulting in improper backup or failure to create proper backups. 

-Vatech Recommends you have a certified IT professional retain the original hard drive intact -or- make a complete and full backup of the PC hard drive IN FULL before proceeding with updating or replacement of PC. 

Acceptable Recommended Backups:

• Clone the Drive
• Full Image backup
• Replace the drive and retain old drive intact and in working order. 
   

As of October 14, 2025 \ Microsoft EOL Notice announced that mainstream support has ended by which will make non supported devices no longer  HIPAA / PIPEDA compliant for use. Please review the Compliance Guide for more details. 

• All Devices that are only updatable to Windows 10 are considered EOL and unsupported for further Windows Updates. 
   

1. Verify Hardware: 2D & 3D CBCT Devices:

1.1 Fully Supported IOX - Intra Oral Devices:

EzSensor HD, EzSensor Soft, EzSensor "Classic" & EzCam
SN: HXXXXXXXXX-XXXX, BXXXXXXXXX-XXXX, EXXXXXXXXX-XXXX
 

1.2 Fully supported EOX 2D & 3D Devices:

The following devices are fully normally fully compatible with no additional upgrades required.

• To determine your device please review section 2 to determine your device type/serial number.
• In some limited cases OLDER version devices might need certain updates in order to function fully. Please always have your IT person review this guide and Section 3. to determine a compatible fiber optic card is being used the in the PC. 

 047-00xxxx | PCH-2500*

- SN: 047-0148xx & Up :Fully Supported Windows 11 

Supported Up to Windows 11 with updates:

- SN: 047-5300 ~ 047-014799 - Requires Firmware Update:  Request Dealer to come onsite with SD Card reader* before updating. 
  Once Authorized Dealer is onsite, they will need to contact Vatech Technical Support for updating. 
  Note: Must have technician verify Crong Version of 1.5 or higher* before proceeding. 

Supported Up to Windows 10 Only:

- SN: 047-5299 & Lower - Supported Up to Windows 10 Only - Contact your local Vatech Representative for further Options letting them know your device is not supported. 
- All Units using LVDS Data Cable Supported up to Windows 10* - Contact your local Vatech Representative for further Options letting them know your device is not supported. 

1.3 Fully supported EOX 3D Devices (With Updates):

The following devices are fully compatible with having updated Fiber Optic cards and/Or PC.

• If the card installed is not listed as compatible as shown in Section 3. Contact an authorized dealer with the part list for your device to order.
• Once they are onsite have the authorized dealer contact Vatech Support for further support to upgrade the unit. 

 055-xxxxx | PHT-60CFO*
 
Green 17: 

 - Fully Compatible running Flectron (FTG) Optic card

- PC must be a supported PC as outlined in section 5. 5820 or Higher.

Green 15x15, 16x10 & 10x8: 

- Must confirm compatible Grabber Card running supported Flectron (FTG) Optic card In section 3.

- PC must be a supported PC as outlined in section 5. 5820 or Higher.

- If the unit does not have the supported card as outlined in Section 3. Please order the following parts from an authorized dealer and have a technician come onsite and call Vatech Supprt: 

061-xxxxx | PHT-30LFO*


- Must confirm compatible Grabber Card running  Flectron (FTG) Optic card / Or Supported VGrabber In section 3.

- PC must be a supported PC as outlined in section 5. 5820 or Higher.

- If the unit does not have the supported card as outlined in Section 3. Please order the following parts from an authorized dealer and have a technician come onsite and call Vatech Support: 

2. Locating Your Device SN:

You can locate your SN & Model number on the Left side of the X-ray unit on the column as shown in the following example:



Once you have identified the SN & Model reference the device compatibility in Section 1 for compatibility or any upgrades that need to occur. 
 

3. Verify Fiber Optic card Compatibility

How to verify supported Fiber Optic & Ethernet cards: Once the Device in section 1. has been verified for compatibility, Before proceeding IT or Dealer should check device manager or the physical card to confirm one of the following cards are present.

3.1 Fiber Optic Grabber Type:

- Flectron (F-Grabber 1, 2, 3)

- V.Grabber (V-Grabber OCS, ODS, OCM)

3.2 Ethernet Based: LAN Cards

- E-Grabber (Ethernet 1GB Lan Card*)

- W-Grabber (Ethernet 1GB Lan Card)
 

4. Verify Capture PC  (Extra Oral Devices only).

Vatech America requires your certified IT or Dealer to review the Capture PC Requirements Guide when choosing a replacement PC. 

•  For all 3D devices that came from factory with a Dell ProMAX, 5820/5860 or Dell ProMax, those PC's are typically Windows 11 ready and can be upgraded in place, and is recommended in place update to Windows 11 after doing a full drive clone / backup image. This is the recommended PC and no further action is required.
   
• For all Other PC's not recommended; please refer to Manufacture support of those respected PC's for compatibility confirmation.Vatech DOES NOT support non verified PC's and can not guarantee the proper operation on non-supported PC's or provide support for those PC's not listed in the Capture PC Requirements Guide to ensure stable working environment for compliance with FDA - XRay dose control to patient requirements. 

5. Verify Software: 

A.) The following software is compatible for Windows 11; before proceeding the user must use one of the following software or upgrade.

• CleverOne

• EzSeries: EzDent-i & Ez3D-i

• EzGate for PACs* 

If upgrading the 'EzServer' aka Database PC, Please see the:  EzSeries Windows Compatibility Guide unless the database is local to the capture pc*

B.) Twain & 3rd Party bridges: Vatech Twain drivers are fully compatible; Please verify with those 3rd party support contacts for their compatibility for their software* 
 

End of Support:
 

6. Unsupported Software by OS: 

The following software is discontinued; no longer receiving patches or updates and are considered Unsupported on Windows 11. The follow software should remain on the supported operating system from factory. Using any software unsupported outside of manufacture recommendation is considered 'Use at Own Risk' and might have HIPAA implications.

 Windows 7:  End of Support. 

Easydent4
 

Ez3D Plus


Windows XP:  End of Support 

Ezimplant IC

- No support.
 

7. Unsupported Hardware by OS:
 

Windows 10: End of LIfe

*Pax-i (LVDS Type PCH-2500) SN: 047-XXXX 

*Pax-i3D (PHT-6500) SN: 052-XXXX

Windows 7:   End of Support. 

PaxUni , PaxUni3D (all FOV's and versions*)

AnySensor & AnySensorN (all sizes)

PaxPrimo* (LVDS Type) - Twain Mode, Easydent4.

PaxPrimo* (LCD Type) - Twain, Easydent4, EzDent-i

PaxPrimo (NL Type) - Twain mode only.

PaxFlex

PaxFlex3D

PaxUni , PaxUni3D (all FOV's and versions*)

AnySensor & AnySensorN (all sizes)

Classic EzSensor - (Serial numbers that start with CRxxxxxxx)

PaxDuo3D  - All Platforms

PaxReve3D - All Platforms

Windows XP: End of Support

Pax500

Pax P&P

Picasso Trio

Picasso Duo

Picasso Master3D/Master3Ds

(non Picasso) Master3D/Master3Ds

AnySensor (all sizes)

OEM Units (NO Support)

No Support
 

8. Unsupported FiberOptic / PCI Cards by OS

All units that are not supported on the current Microsoft Operating System; are considered End of Life "EOL".

The following devices are considered Unsupported on Windows 11 and should remain on the Operating system from factory. Using any device unsupported outside of manufacture recommendation is considered 'Use at Own Risk'.

Windows 10: End of Support 

AnyGrabber 3/5, 4/6
(Commonly listed under Imaging Devices)

IFG - InfoGram Cards 
(Commonly listed under "Jungo_Connectivity")
 

Windows 7: End of Support 

Anygrabber 1,2

Windows XP: End of Support 

Framegrabber 2007-2009 
(Commonly listed under "Other" or Unknown devices) NI Vision Cards
(Commonly listed under "National Instruments") 

NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.

 

Important Recommendations for Upgrading from Windows 10 to Windows 11

-The original PC provided is the recommend PC and PC Specs to run the device that are not listed on the Capture PC Specifications Guide.

-Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance with Manufacture specifications and suggestions. Failure to comply or deviation might cause potential stability issues or undesired failures.

-Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention and/or image backup. Not retaining backups or capture program, cal data or other vital data might result in additional charges.

-Upgrading from Windows 10 directly to Windows 11 is the most efficient method once all software driver and hardware is confirmed compatible, however it is advised to create a clone drive or system backup as a fall back in case the upgrade fails.

-In some cases limited functionality might occur, such as twain, direct integration and other functionality or stability when using unsupported PC's or Operating Systems which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality. Running those systems and software should be considered use at own risk, however they might work, undesired operation, failures or lack of factory support might occur out side of Vatech's control. This is solely at the discretion of the user to run any hardware or software outside of manufacture support.
 

-Once the upgrade or update is completed, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.
 

All other PC's including those specs used by previous IT are all subject to user - use at own risk even if meeting or exceeding 'speciation' even if provided by Vatech Remote support.

-Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..

Solid State Drives serve as a great upgrade option and increasing physical memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.

All notices of update information subject to change with out notice and must have final verification by Onsite technician and Vatech Support.