Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowIf you are planning to replace your capture PC with a Windows 11 Computer please have your IT review the following guide Windows 11 Compatiblity Guide* to verify your unit qualifies before procceeding further.
Note: Vatech America recommends that you consult with an IT professional to determine your exact needs.
Note: If your Pax-i (PCH-2500) has an LVDS Card installed with Grabber cable, you will need Serial 9-Pin connection and Standard PCI slot* to communicate with the unit and is limited up to Winodws 10. Contact Vatech Support for upgrade options to Windows 11* See - Windows 11 Compatiblity Guide for more information.
Pax-i Plus
Pax-i Plus, Pax-i Plus 'RC' and Insight models - Optic connection
Note: PCI x16 (75w) is required*, Using 25w Version may cause malfunctions due to lack of power to card*
Vatech America recommends that you consult with an IT professional to determine your exact needs.
For all other 3D units that were provided a Capture PC from Vatech REQUIRES the referenced PC for replacement of all Pax-i3D Series or higher devices. Please note that some requirements such as larger RAM or GPU might be required. We recommend that your IT visit and locate the Pre-installation Report of your machine by device type by visiting our Pre-installation Report FTP and locate the prodcut type of your machine to verify.
Current Generation - Dell 5860 Capture PC specs:
Max PC requirements: All 3D Units: Except Pax-i3D (PHT-6500)
PCI x16 (75w) is required* x2
Previous Generation Capture PC's - Dell 5820 Capture PC specs:
All 3D Units (Including Pax-i3D (PHT-6500) on Windows 10)
Ag3/5 and LVDS Based Grabber card: Standard PCI (Not supported on Windows 11) + Serial Port
All others: PCI x16 (75w) is required*
Notice:
Dell 5810's are not offically supported by Dell on Windows 11. Please visit the Dell 5810 Support Page for more information.
Notice:
Please note that all requirements are subject to change with or without notice, all specs should *MEET* or EXCEED*. The following PC spercifications and the following PC is the ONLY supported PC for all 3D units.
Verify Windows Compatibility
Before upgrading, Please verify your unit is compatible by visiting our compatibility guides here
Legacy Devices:
Please note that if your device is not listed as compatible device you will need to retain the current capture pc as it is and consult with your IT person about how to make the PC that is no longer supported.
End-Life Devices: Diagnostic services only