Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowIf you are planning to replace your capture PC with a Windows 11 Computer please have your IT review the following guide Windows 11 Compatibility Guide* to verify your unit qualifies before procceeding further.
Note: Vatech America recommends that you consult with an IT professional to determine your exact needs.
Pax-i Series: (PCH-2500) See - Windows 11 Compatibility Guide for more information.
- SN: 047-0148xx & Up :Fully Compatible.
- SN: 047-5240 & Up - Requires Firmware Update: Request Dealer to come onsite with SD Card reader* before updating.
- SN: 047-5239 & Lower - Supported Up to Windows 10 Only - Contact Vatech your local Vatech Representative for further Options
- All Units using LVDS DataCable - Supported up to Windows 10*
Notice:
- AMD processors are not supported.
Pax-i Plus
Pax-i Plus, Pax-i Plus 'RC' and Insight models - Optic connection
Note:
- PCI x16 (75w) is required*, Using 25w Version may cause malfunctions due to lack of power to card*
- AMD processors are not supported.
Vatech America recommends that you consult with an IT professional to determine your exact needs, based on your system type as outlined below.
For all 3D units that were provided a Capture PC; when replacing the pc; - Vatech REQUIRES the referenced PC's below for replacement of all Pax-i3D Series or higher devices.The following PC's are the ONLY pc recommended for use wtih Vatech3D Machines as they have been extensively tested and verified to work for stability.
Please note these requirements are NOT presented as the exact pc specs provided at time of purchase. Some requirements such as Differnent RAM or GPU requirements might exist depending on your unit.
We recommend that your IT visit and locate the Pre-installation Report of your machine by device type by visiting our Pre-installation Report and locate the prodcut type of your machine to verify your specific machine PC specs.
The following are the MAX specifications that Meet and Exceed the specifications for ALL units*
Dell Precision 5860:
Pax-i3D Green, Green 16/18, Smart Plus, Green X12 /X18
Note: Pax-i3D Not supported - See Dell 5820
Dell ProMAX T2 CTO - FCT2250:
Green X21 Only
Dell Precision 5820:
All previous generation Units - Dell 5820. (Discontinued)
Optic Card Slotting
Dell T5860: GPU - Slot 1 and Fiber Optic Slot 3
Dell ProMax:
Dell 5820:
Slot 2: Fiber Card, Slot 4: GPU Card
Migration Guide:
If the EzSeries database "EzServer" is local to the capture pc; please review the EzSeries Migration Guide
Legacy Devices:
Please note that if your device is not listed as compatible device you will need to retain the current capture pc as it is and consult with your IT person about how to make the PC that is no longer supported.
End-Life Devices: Diagnostic services only