Articles in "General Q&A" Category

This manual provides instructions for updating the BIOS on Dell PCs. The update is intended to help resolve performance issues and blue screen errors. Before starting the BIOS update, please ensure the PC has a physical Ethernet connection with active internet access. Power on the PC and repeatedly press F12 until the One-Time B...

There have been cases where some capture PCs failed to boot into Windows. We have identified the cause of this issue as corrupted or missing IRST (Intel Rapid Storage Technology) drivers. To address this, the following instructions outline the correct procedure for installing the IRST drivers. Because reinstalling the IRST ...

Please consult with your qualified IT consultant or 3rd party support team. The following link is is provided as a reference only and subject to change with out notice.Please contact Greyfinch for any support related needs.Note: Vatech America service can not assist with linking the 3rd party software. Greyfinch Integration Example Guide 

Task Scheduler MMC inaccessible error and / or Event Viewer MMC inaccessible error is caused by one of the two following: 1) Remove the restriction (AV, Domain etc..) from the PC 2) Attempt Windows' "System Recovery."

DentiMax Dream IOX TWAIN - AutoAdvance  DentiMax TWAIN Driver UI has a tray icon where it can be configured for single shot or multi-shot.DentiMax Sensor Image Quality Configurations   DentiMax has a config.ini file with image preprocessing values that can be configured located in : C:\ProgramData\DentiMax\ Customer should call ...

Windows 11 operating system & Up

HP Z2 TWR G9IDS boot options are as follows:

EDUCATION PORTAL & HOW TO VIDEOS AND GUIDESThe Vatech Education Portal is your one stop digital training resource for all training requests, setting up user settings, and general how to's through our online video library as well as access to request a live training specialist and more!Click here: Vatech Education Portal for more information...

For Online Parts Store orders please visit the contact us page on the Online Parts Store; for Warranty and Non Warranty parts please contact your authorized dealer.

If you have a Vatech product sold and installed by an Authorized Dealer, you can buy EzSeries - EzDent-i or Ez3D-i licenses  by either contacting your  Authorized Dealer; or contact Vatech Support directly.VATECH TECHNICAL SERVICE CENTERMonday-Friday: 8:00AM to 8:00PM (Eastern Time) except federal holidays.By Toll-Free Phone: 1-888-396-68...