Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowBefore updating to latest version of EzSeries Suite, there are a few things that you will want your IT consultant to do first. Please ensure this process is handled by a certified IT consultant to handle all aspects of the upgrade process, due to the nature of the process handling PHI and HIPAA guidelines only Certified IT consultants will be supported.
VATECH Support can assist with EzSeries software installation and troubleshooting; however, responsibility for database backups, data integrity, and recovery remains with the customer's IT provider. Failure to create a verified backup before upgrading may result in data loss that cannot be recovered.
1.) Backing up the database.
If updating to a newer version of EzServer for an existiting database please have IT complete a full backup and verify before continuing.
Backup Documentation Guide located here
2.) Download Installation Files:
New Version support list: Must update all software to matching versions as follows or newer* on Server Location (Where database is installed), Capture PC, and All Workstations.
Download: EzSeries EzDent-i Installation Files
Implant Library
EzSeries 6.2.3 - V3.5.3 Installation Package
| Component | Version |
|---|---|
| EzServer -Server | 6.2.3 |
| Consult Videos -Server | 1.3.0.2 |
| Implant Libarary - Server | 2.3.5.0 |
| EzCommon Tools | 1.1.2 |
| EzDent-i - Workstations | 3.5.3 |
| Ez3D-i - Workstations | 5.5.5 |
| Davis Toolkit - Workstations | 2.2.17.4 |
3.) Installation or Update EzServer
Update Existing Database:
To update the current version of EzServer which can be found in Add & Remove Programs,
Update Version Steps:
Version 5.5.3 to 6.2.3
Version 5.3.3 to 5.5.3
Version 5.1.1 to 5.3.3
Version 4.1.0 to 5.1.1
Version 3.0.8 to 4.1.0
Version 2.3.4 to 3.0.8
Versions before 2.3.4 they must update to 2.3.4.
Installing NEW EzServer: Installing EzServer for new users having no existing Database.
Consult Data & Implant Database:
4.) Updating or Installing EzDent-i
New Installations: To update the EzDenti on the Capture PC* and Workstations*:
5.) Updating or Installing Ez3D-i
To Install or update the Ez3Di on the Capture PC* and Workstations*:
Install Davis Tool kit
Check Device manager GPU version:
If the system is equipped with an RTX 50xx series graphics card, please install the CPU Mode version.
Download: Davis ToolKit For 3D 2.2.17.4 CPU
If the system is equipped with an RTX 30xx or RTX 40xx series graphics card, please install the GPU Mode version.
Download: Davis ToolKit For 3D 2.2.17.4 GPU
6.) Connecting to the server
When installing EzDent-i and Ez3D-i for the first time on each PC* you will be prompted to select the quick settings as shown below. This will occur on every new PC.

Selecting the Database Location:

Optional Additional Settings:

7.) Ezseries Activation process:
Activation of Static or Floating License for EzSeries:
For installations using Static License:
Important Notice: Its is highly recommended to deploy the following IT Antivirus and Firewall Port setting exclusions:
A.) Firewall Programs and Port Numbers
B.) Antivirus Exclusions