EzServer Backup Guide: How to Backup EzServer Database for CleverOne, EzDent-i and Ez3D-i software?

Written on May 5, 2017

EzServer Backup guide: For CleverOne, EzDent-i and Ez3D-i


Vatech America REQUIRES that ONLY certified IT professionals setup, manage and monitor daily redundant backups for your software. Vatech America will only support Certified IT professionals due to strict HIPAA (US) / PIPEDA (Canada) requirements. 

  • Your IT professional will need to review following guide order to prepare for a successful backup.
  • Setup Automatic Shutdowns - Once Backups are compleated Nightly & any Updates are compleated. (Capture PC Only) 


Note: Please note that Vatech America is not able to recommend any methodology or software for conducting backups due to certain HIPAA rules and regulations. 

We are only able to instruct you on what to back up and any special instructions required before the backup occurs.Vatech Technical support will not support any non-qualified IT support persons for this process to complay with HIPAA (US) / PIPEDA (Canada) requirements.
 



What are the folders to backup?

Qualified IT personnel should setup automated backups in accordance with HIPAA (US) / PIPEDA (Canada) requirements. You can determine what version you are on by checking 'Add or remove programs/apps' and checking the version of EzServer.

I. EzServer 6.1 or Newer:

PostgresSQL:
C:\Program Files\PostgreSQL\15\data

File Storage:
C:\Program files (x86)\Vatech\Common\FM

 NOTE: They may be located in a drive other than C:\ depending on which drive is selected during the initial installation. In the event another location was selected please review the Locating the Data File location: section


II. EzServer 5.5.1 or Older:

PostgresSQL:
C:\PostgreSQL\9.2\Data


File Storage:
C:\Program files (x86)\Vatech\Common\FM

 NOTE: They may be located in a drive other than C:\ depending on which drive is selected during the initial installation. In the event another location was selected please review the Locating the Data File location: section

 



Locating the EzSeries Server Location:

Typically the database is either located on the main office server or the capture pc* depending on where the IT elected to have it during setup or have had it moved. To locate the database location you can determine the location based on where current instances of EzDent-i or Ez3D-i in working order is pointed to.

  • Locate a working PC with the EzSeries software installed and functioning.
  • Open EzDent-i and Click the 'EzDent-i /Menu' Button located in the upper Left hand corner.


     
  • Open the 'Settings'


     
  • For CleverOne; the default will open the Server settings tab, which will indicate where the EzServer is located at: 



    127.0.0.1 will be a local server - meaning the database is local on the same pc*
    All Other IP address will indicate the Ezserver is located on that target IP*

    For EzDenti:

    Click 'Database'


     
  • Here you will find the IP address of where the EzServer is located at:



    127.0.0.1 will be a local server - meaning the database is local on the same pc*
    All Other IP address will indicate the Ezserver is located on that target IP*

        

 


 

Locating the Data File location:

In the event the data location is not the default location: C:\Program files (x86)\Vatech\Common\FM and has been moved to alternative drive, or storage path you can check the location of the data path by looking in the following configuration file:


Updated Versions: .ini file path

 

Older Versions:  VTFileManager

  • In the TaskTray open the icon by right clicking
  • Select 'Configuration'
  • In the configuration menu you can typically locate the file path being used*

  • This file path outlined will be the location of the bulk data storage to backup from*

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