Tracker is not recognizing the twain driver.

First, make sure ALL twain settings are correct:

• Correct patientinfo.ini path and info
• Linkinfo.ini has the correct paths
• VATWAIN is configured properly (if used)Environment.ini and environment_twain.ini (if used)

Second, test using Twacker

To set up twain to work within Tracker, you must select the Twain Device CMD option when trying to acquire.

• To test, go to acquire and select Twain Device CMD

To show that the twain is working, Tracker will have 2 indicators:

• Tracker must recognize the twain driver – Marked with Red
• Tracker must also have the green check mark – Marked with Blue

If selecting Twain Device CMD and tracker is not recognizing the twain driver, a reboot of the PC is necessary.

• Restarting Tracker will not fix the issue, must restart the whole PC

After restarting, Tracker is still not recognizing the twain driver, use a different twain driver Please contact Vatech Support to change the twain DS File as shown below:

• VECapture_TWAIN – File size 336 KB
• VECapture_TWAIN – File size 324 KB
• TWAIN_VCaptureSW.ds

Repeat the previous steps to test which twain driver works.