Articles for "Other"

Resolving Computer Does Not Shut Down or Turns Itself Back on Summary: Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.

In order to TWAIN DEXIS sensors into Vatech Software user must purchase the TWAIN license from DEXIS imaging. Once the user has purchased the license the following settings will need to be adjusted within the DEXIS TWAIN.

Portables: EzRay Air P- Must have kit A0300446 (Note: This is for state of MI only)Download: Air Portable Inspection Software + Guide Note: State of Michigan only* 2D/3D EOX - Evaluation Process Manual: Please follow and watch the Video Guide here EzEvaluation by Model: Pax-i 3D, Pax-i3D Green, Smart3D (Black and White) , G21:V1...

This manual provides instructions for updating the BIOS on Dell PCs. The update is intended to help resolve performance issues and blue screen errors. Before starting the BIOS update, please ensure the PC has a physical Ethernet connection with active internet access. Power on the PC and repeatedly press F12 until the One-Time B...

There have been cases where some capture PCs failed to boot into Windows. We have identified the cause of this issue as corrupted or missing IRST (Intel Rapid Storage Technology) drivers. To address this, the following instructions outline the correct procedure for installing the IRST drivers. Because reinstalling the IRST ...

Please consult with your qualified IT consultant or 3rd party support team. The following link is is provided as a reference only and subject to change with out notice.Please contact Greyfinch for any support related needs.Note: Vatech America service can not assist with linking the 3rd party software. Greyfinch Integration Example Guide 

Task Scheduler MMC inaccessible error and / or Event Viewer MMC inaccessible error is caused by one of the two following: 1) Remove the restriction (AV, Domain etc..) from the PC 2) Attempt Windows' "System Recovery."

In this example CleverOne will be used; however EzOrtho is the exact same but using the EzOrtho Icon instead.  Locate the CleverOne or EzOrtho desktop Right click on CleverOne or EzOrtho application icon and choose 'Properties ' Click on 'Compatibility'  Click 'Change settings for all u...

Windows 11 operating system & Up

Vatech recommends that the Capture PC* should be shut down nightly to avoid possible memory leaks, failed to save or other undesired failed operations due to the Windows environment leaking memory from being left on too long.