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Vatech recommends that the Capture PC* should be shut down nightly to avoid possible memory leaks, failed to save or other undesired failed operations due to the Windows environment leaking memory from being left on too long.

In the Windows 10/11 environments, Microsoft made certain changes that require certain programs that direct draw hardware, write registry or modify/specific folders such as Windows directory for C++, .net or other critical areas requires software to run as admin to limit certain unwanted changes, or potential security risks as a "block all' approach vs a smarter whitelist approach. Running apps as administrator in Windows gives them extra privileges, allows them access, and edit the registry, change system files, dll's and other folders that are usually restricted.

Vatech America recommends that you contact your Authorized Dealer to assist with all pre-installation questions and conerns to ensure that your installation goes as smoothly as possible. Your dealer will assist with the entire process to providing installation sheets as well as PC requirements to your IT.In the following link, you can locate the Pr...

During an active power outages, brown out, low amperage/voltage occurrence please power down the equipment and safely remove the patient from the device. Do not operate the device until after the power condition has passed, and all power is restored to normal operation. It is advised that you unplug the device from the power outlet until the condit...

First, make sure ALL twain settings are correct: Correct patientinfo.ini path and info Linkinfo.ini has the correct paths VATWAIN is configured properly (if used)Environment.ini and environment_twain.ini (if used)Second, test using TwackerTo set up twain to work within Tracker, you must select the Twain Device CMD option when trying to acquire. To ...

Datagrabber & SDK integration Compatibility for Vatech Software - The following chart to be used to identify Dattagrabber Functionality for Practice Management Software Bridging to EzDent-i / Easydent4 Direct SDK from Practice Management to EzDent-i/Easydent4 Twain for 2D & IntraOral HD Sensors.Note: Not all programs capable of twaining are...

Datagrabber support is provided and managed by it's respected manufacture support - Apteryx Inc. for all datagrabber related topics. Vatech does not offer any support for the 3rd party software by our support team in order to focus on our primary market manufactured products and software. Please direct all questions or support/update requests t...

No - It is recommended that you use an IBM Compatible Windows based system; which you can export images to shared network storage by your IT professional. Please read full version for full details and important information.