How to setup email settings in EzDent-i or solve SMTP errors

Email Setup or SMTP Error:  OverView for Clinic & IT Persons

To setup the EzSeries; EzDent-i or Ez3D-i to use email functions the End User or Clinic's IT will need to setup the settings in the software as outlined in the guide. In case of SMTP errors this means there is information that is either incorrect -or- you might have certain restrictions such as ports or email services in the office network blocked.

In either case you will need to consult with clinic IT person and/or Email provider. Vatech Software is considered 'Plug and Play' meaning there are no troulbeshooting steps we can take.

Ssimply plug the informaiton in and if it does not work or you get an error you will need to consult with the 3rd party to ensure the correct information. In some cases there might be 3rd party 'App permissions' required or Auth. 2.0 such as Google & GMail Based Services Guide

Vatech Support does not offer any assistance in this process as it is considred 'Plug and Play' meaning simply fill in the proper information as noted previously.

E-Mail Sender Information

You will need to obtain your Email sender information from you provider, in some cases you will also need to enable IMAP/POP3, APP Passwords or Auth2.0

• To obtain this information please contact your IT person and /or email provider service to obtain this information.
• In some cases - To use the Email feature properly, you must configure the IMAP/POP3 setting from the sender's email account.
• In the email setting, change the POP3 and IMAP setting to [Enable] Note: this is done on the provider account that provides the email service* to enable these services if applicable. Contact the host or provider for more information.

EzSeries Configuration: (Clinic & IT Persons)

• Click the "EZDent-i" / Menu logo as shown in step 1 below image. and then click 'Settings" as shown in step 2 below image.

• Settings will default under Environment tab; simply click the "Linkage/E-mail" sub tab and fill out the information accordingly.
• You will need to fill out all the E-mail fields obtained from your provider.
• Once you have entered the information hit the "TEST" button and you should get prompted with out error that it was successful.

NOTE: Some providers require extra authentication such as logging in or verifying new device/program from alert notification. If any issues occur Vatech America is not able to support you for any authentication issues and would require you to contact your IT/Email provider.

Some 3rd party providers such as Gmail might require APP based passwords or Auth2.0 - Google & GMail Based Services


Vatech Support does not offer any assistance in this process as it is considred 'Plug and Play' meaning simply fill in the proper information as noted previously.