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Dentrix Ascend: Capture Program not launching after bridging to EzDent-i

Written on Mar 7, 2023

Dentrix Ascend: Capture Program not launching after bridging.

When using Dentrix Ascend bridging patient information to EzDent-i, hitting the 'Acquisition' tab and selecting 'CT' or 'Pano' the capture program does not launch. This is due to child permission lacking admin in Windows 10 and up.

  • Browse to C:\Program Files (x86)\Acquisition Agent\
  • Locate the 'Acquisition Agent.exe' (Shown below)
  • Right Click and hit properties.

  • Select the 'Compatibility' tab.
  • Check the 'Run this program as an administrator'

  • Click 'Apply' and 'Ok'
  • Try to bridge again and capture image.

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