Articles in "General Q&A" Category

Clinical staff / End UsersPlease contact the  Authorized Dealer to schedual a technician. Vatech America does not schedual technicians or send technicians to sites on behalf of customers or schedual Vatech Support for call backs for future dates for end users.Please visit the Authorized Dealer Partner List to locate your dealer. Dealer Te...

Supported Hardware, Software and PC's:Before proceeding with Windows 11 update; please follow the following proceedure to ensure compatibility. Vatech America recommends you have your certified IT professional assist in any and all upgrade plans. Please be advised that Vatech is not responsible for any consequences resulted from the forcible up...

Do the standards of the Security Rule require use of specific technologies?Answer:No. The Security standards were designed to be "technology neutral" in order to facilitate use of the latest and most promising technologies that meet the needs of different healthcare organizations. Any regulatory requirement for implementation of specific ...

Vatech recommends that the Capture PC* should be shut down nightly to avoid possible memory leaks, failed to save or other undesired failed operations due to the Windows environment leaking memory from being left on too long.

How to configure Nvidia settings for opital settings for running Ez3D-i. Ensure GPU is proper specifications as Outlined on Vatech.us Viewer requirements. Running the optimal settings will increase the proper performance of Ez3D-i Related sluggish operation or poor performance issue might be resolved by proper settings.

EzDent-i Compatibility List for 3rd party Hardware

Vatech’s manufacturer requirement is that all per-installation site checks must be done prior to any Vatech device installs, during any annual inspection or troubleshooting/repair to ensure proper power requirements are met and maintained.  The following is a brief overview of the power requirements that MUST be checked and resolved prior...

Vatech America recommends that you contact your Authorized Dealer to assist with all per-installation questions and concerns to ensure that your installation goes as smoothly as possible. Vatech Pre-installation sheets include all vital information such as product dimensions, specifications, wiring, as well as well as PC specifications for your particular unit and more!

During an active power outages, brown out, low amperage/voltage occurrence please power down the equipment and safely remove the patient from the device. Do not operate the device until after the power condition has passed, and all power is restored to normal operation. It is advised that you unplug the device from the power outlet until the condit...

Regulatory documents can be found by choosing the product name below that matches your unit.       The following types of documents can be found are: X-Ray Dose & DAP Reports Scatter report & Leakage Reports Accaptance reports by model. Pax-i SeriesPax-i Paxi-3D Pax-i InsightPax-i3D SmartPax-i3D Smart RCPax-i3D...