Articles in "General Q&A" Category

Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D  units and some other  P1 Equipped units that use "NCSW" (New Capture Soft Ware) as show below in the screen shots.The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, also if you...

Vatech America does not recommend or endorse any cleaning product in particularly. It is the responsibility of the practitioner to determine what is adequate for use to clean and sanitize based on FDA as well as local codes.However based on performance and recommendation by Vatech Users ; Clorox Brand* Hydrogen peroxide wipes. (Contains no bleachin...

The most common reason for E009 or E020.030.000 is the emergency stop switch. Locate the emergency stop switch located typically under the "Handle frame" this is the part of the arm that sticks out for patient to hold onto and supports the chin rest.Rotate the switch in the direction indicated by the arrows; if engaged typically it will 'pop' out when you turn it in the direction of the arrows and the unit will turn on.

Data grabber is a 3rd party software made and supported by Apteryx Ware. For more detailed information you can visit their site for product help and support by visiting their site or Clicking Here.The most common way of using Data Grabber is to have already installed and configured a properly working "PMS" (Practice Management Softwa...

Yes! There is!Training can be requested from our website under Training Link or Click to Request Training HereYou will find Training Request. There you will be able to send information to one of our Education team members and get a response within 24 hours.