EzRay Air Handheld: What images do I need for warranty replacement

Written on May 13, 2025

To better streamline the troubleshooting process for your Vatech Hand Held please take the following pictures of your EzSensor and forward them to Vatech CS vail email at cs@vatechamerica.com

**Please note any request for replacement, if determined by a Vatech technician cannot be completed without the required pictures**




1. Include a clear image of the Charger Block being used to charge the device.



2. Bottom - Serial number must be clearly visible

3. Side View - Clear side view of the unit

4. Control Pannel - Clear Side view of the control pannel



5. Include any errors that are being produced if possible.

 

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