Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowThe Following guide is provided to assist in installing a site with either new or existing software. Please ensure this process is handled by a certified IT consultant to handle all aspects of the installation process.
While this task is very simple we do recommend that only IT consultants follow these guides to ensure proper upgrade occurs and all data is retained.
A. Understanding Software versions:
In order to ensure you are updating and installing the proper versions, use the following break down to determine the proper verison combinations to use.
New Version support list: Must update all software to matching versions as follows or newer* on Server Location (Where database is installed), Capture PC, Workstations.
Current Version:
EzServer: 5.5.0.2 (Service Version)
-Must Update EzDent-i Version 3.5.1
-Must update Ez3D-i to version 5.5.0
-Must update 3DDX Sender to version 1.2.0
-Must update Davis Toolkit to version 2.2.14
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
Proceed to Section B for latest version download links.
NOTICE:Before updating to EzServer version 5.1.1 (Or Newer) the clinic must already be on version - 4.1 or Higher before updating.
Older versions upgrading steps: IF site is on a previous version they must update to 2.3.4 to version 3.0.8 then update to 4.1 then to 5.1.1 series or higher.
Previous Version support list:
EzServer: 5.3.3 (Service Version)
-Must Update EzDent-i Version 3.4.5
-Must update Ez3D-i to version 5.4.8
-Must update 3DDX Sender to version 1.2.0
-Must update Davis Toolkit to version 2.2.14
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
EzServer: 5.3.1 (Service Version)
-Must Update EzDent-i Version 3.4.0
-Must update Ez3D-i to version 5.4.5
-Must update 3DDX Sender to version 1.2.0
-Must update Davis Toolkit to version 2.2.13
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
EzServer: 5.2 (Service Version)
-Must Update EzDent-i Version 3.3.1.0
-Must update Ez3D-i to version 5.4.0
-Must update 3DDX Sender to version 1.2.0
-Must update Davis Toolkit to version 2.2.13
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
Vatech Recommends updating to latest version* however the following previous support list for older clients not wishing to update*
EzServer: 4.1.6 (Service Version)
-Must Update EzDent-i Version 3.1.11
-Must update Ez3D-i to version 5.2.12
-Must update 3DDX Sender to version 1.2.0
-Must update Davis Toolkit to version 2.2.8
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
EzServer: 4.1.4 (Service Version)
-Must Update EzDent-i Version 3.1.5
-Must update Ez3D-i to version 5.2.8
Use Port: 43112
Note: Must reboot after upgrading or installing this version.
Note: When updating from version 3.0.8 to 4.1.0 - Port number can be unchanged. If any issue occurs change part to 43112.
End Life support:
EZserver: 3.0.7 (Service Version)
-Must update EzDent-i version 3.0.8.0
-Must update Ez3D-i to version 5.2.1
Use Port: 55005
Note: Must restart after installation.
Previous versions must use the following combination or OLDER unless you update
EZserver: 2.3.4.0 (Non-Service Version)
-Must use EzDent-i version 2.3.5 or Older
-Must use Ez3D-i version 5.0.2 or Older
Use Port: 55001 (Default)
B. Download Installation / update files:
Downloads are availilbe on Vatech America's website under service and support and Common links.
Core Programs:
EzServer Download: -Donwload EzServer, Consult Data, Implant Database & Davis ToolKit if applicable.
EzDent-i Download -Download EzDenti Installation
Ez3d-i Download Download Ez3D-i Installation (3D Devices Only)
If you are installing software for an exsiting site; you can locate the installers typically found on the Capture PC in "Vatech Software" Folder; or network share if you have saved copies; if not locate the version and download from the links above.
In order to ensure you are updating and installing the proper versions, use the following break down to determine the proper verison combinations to use. You can locate the version by opening each software.
-EzServer: Locate the Green Server Symbol in the task tray, right click and click About.
-EzDent-i: Click the "EzDent-i Logo and then click about.
-Ez3D-i: Click the "Menu" option and click about.
Add-ons:
C. Backing up the database.
If* this is a new installation continue to set D.
If* this is an existing installation / update or reinstallation - and there is a database in place: we advise that you first Backup the database by following the Backup Documentation Guide located here.
It is required that a full and complete backup is made and confirmed before proceeding.
D. Software Installation:
All can be ran as update over the top of existing version by Clinical IT. No additional support is normally required however - Vatech America can assist with updating EzServer and Capture PC; however Clinic IT will be required to ensure working backup is in place before updating and also assisting with updating Workstations.
EzServer:
For existing sites you will not need to install Ezserver; unless you are upgrading. To update the EzServer after the required backup is completed; please follow the upgrade guide located here.
To install EzServer new, you will want to choose a location such as the Capture PC or Main office server for the database and fileserver to be located at. Ensure that proper backups can run nightly in accordance data retention regulations.
Installation of EzDent-i
To install EzDenti on the Capture PC* and Workstations*:
Note: If upgrading to latest special versions you will also need to update the License key obtained from Vatech Sales
Installing Ez3D-i
Note: Only install Ez3D-i if your device captures 3D Images; for 2D Pano/Ceph or Sensor only devices you do not need to install this software.
All specifications must be met in order for this software to operate properly. Please verify the PC specifications meets or exceeds as oulined
Note: If upgrading to latest special versions you will also need to update the License key obtained from Vatech Sales
Activating the Software