Articles in "General Q&A" Category

If the unit or parts are handled under 'in warranty' Vatech America Parts team will automatically send a return shipping label, if out of warranty the user is responsible for return shipping.

Please visit the Vatech Support Home page for more details. VATECH TECHNICAL SERVICE CENTER phone & E-mail Hours of OperationMonday-Friday: 8:00AM to 8:00PM (Eastern Time)  excluding federal holidays.By Toll-Free Phone: 1-888-396-6872 Opt 2By E-Mail: CS@VatechAmerica.comQUICK SELF-HELP SUPPORT GUIDESYou can also visit our Frequently ...

VATECH TECHNICAL SERVICE CENTER phone & E-mail Hours of Operation Monday-Friday: 8:00AM to 8:00PM (Eastern Time) excluding federal holidays.

To contact your local Vatech Representative / Sales Represenative by visiting our Sales Territory Map to locate the rep in your local state.

Clinical staff / End UsersPlease contact the  Authorized Dealer to schedual a technician. Vatech America does not schedual technicians or send technicians to sites on behalf of customers or schedual Vatech Support for call backs for future dates for end users.Please visit the Authorized Dealer Partner List to locate your dealer. Dealer Te...

Supported Hardware, Software and PC's:Before proceeding with Windows 11 update; please follow the following proceedure to ensure compatibility. Vatech America recommends you have your certified IT professional assist in any and all upgrade plans. Please be advised that Vatech is not responsible for any consequences resulted from the forcible up...

Do the standards of the Security Rule require use of specific technologies?Answer:No. The Security standards were designed to be "technology neutral" in order to facilitate use of the latest and most promising technologies that meet the needs of different healthcare organizations. Any regulatory requirement for implementation of specific ...

Vatech recommends that the Capture PC* should be shut down nightly to avoid possible memory leaks, failed to save or other undesired failed operations due to the Windows environment leaking memory from being left on too long.

How to configure Nvidia settings for opital settings for running Ez3D-i. Ensure GPU is proper specifications as Outlined on Vatech.us Viewer requirements. Running the optimal settings will increase the proper performance of Ez3D-i Related sluggish operation or poor performance issue might be resolved by proper settings.

Vatech’s manufacturer requirement is that all per-installation site checks must be done prior to any Vatech device installs, during any annual inspection or troubleshooting/repair to ensure proper power requirements are met and maintained.  The following is a brief overview of the power requirements that MUST be checked and resolved prior...