Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowGeneral Script to Add 'Run As Admin'
Some software will require admin rights depending on security policy, as child permissions inherited will limit how the software can perform. Typically running the calling application as Admin will resolve this issue. However rin the event of a locked down security policy this will be out of our control.
- General 'Run As Admin' Permissions script can be download and ran to add the proper admin to applications for Vatech.
- For Genearl Capture Program 'No Admin' solution Contact Vatech Support.
- For other software related capture launch problems please follow the below solutions and the links provided.
UAC blocking Apps
UAC from launching either asking for passwords due to to high of security due to 'Run as admin' , or general 'Yes/No' UAC prompts.
IT Consultant & Dealers: How to change or disable UAC - User Account Control prompts
Capture Program not launching after bridging to CleverOne or EzDent-i from 3rd Party Software
OMS Vision - Not launching Capture program after bridging
Software:
IT Consultant & Dealers: How to change or disable UAC - User Account Control prompts
In some cases, when bridging 3rd party PMS software via - DataGrabber or other software to EzDent-i or CleverOne - the CT button does not open
capture software.
Bridging DataGrabber to EzDent-i CT button does not open capture software
When pressing the CT or Pano buttons it does not properly run even if running EzDent-i as Admin.
To solve this issue all software must be ran as admin, PMS software --> DataGrabber (Located on server typical) --> EzDent-i.
To properly set EzDent-i as admin you need to run all the exe's as admin, in the following directory:
C:\Program Files (x86)\VATECH\EzDent-i\Bin
General HIPAA Guidelines including Administrative rights and remote access