Articles in "General Q&A" Category

EDUCATION PORTAL & HOW TO VIDEOS AND GUIDESThe Vatech Education Portal is your one stop digital training resource for all training requests, setting up user settings, and general how to's through our online video library as well as access to request a live training specialist and more!Click here: Vatech Education Portal for more information...

For Online Parts Store orders please visit the contact us page on the Online Parts Store; for Warranty and Non Warranty parts please contact your authorized dealer.

If you have a Vatech product sold and installed by an Authorized Dealer, you can buy EzSeries - EzDent-i or Ez3D-i licenses  by either contacting your  Authorized Dealer; or contact Vatech Support directly.VATECH TECHNICAL SERVICE CENTERMonday-Friday: 8:00AM to 8:00PM (Eastern Time) except federal holidays.By Toll-Free Phone: 1-888-396-68...

If the unit or parts are handled under 'in warranty' Vatech America Parts team will automatically send a return shipping label, if out of warranty the user is responsible for return shipping.

Please visit the Vatech Support Home page for more details. VATECH TECHNICAL SERVICE CENTER phone & E-mail Hours of OperationMonday-Friday: 8:00AM to 8:00PM (Eastern Time)  excluding federal holidays.By Toll-Free Phone: 1-888-396-6872 Opt 2By E-Mail: CS@VatechAmerica.comQUICK SELF-HELP SUPPORT GUIDESYou can also visit our Frequently ...

VATECH TECHNICAL SERVICE CENTER phone & E-mail Hours of Operation Monday-Friday: 8:00AM to 8:00PM (Eastern Time) excluding federal holidays.

To contact your local Vatech Representative / Sales Represenative by visiting our Sales Territory Map to locate the rep in your local state.

Clinical staff / End UsersPlease contact the  Authorized Dealer to schedual a technician. Vatech America does not schedual technicians or send technicians to sites on behalf of customers or schedual Vatech Support for call backs for future dates for end users.Please visit the Authorized Dealer Partner List to locate your dealer. Dealer Te...

Supported Hardware, Software and PC's:Before proceeding with Windows 11 update; please follow the following proceedure to ensure compatibility. Vatech America recommends you have your certified IT professional assist in any and all upgrade plans. Please be advised that Vatech is not responsible for any consequences resulted from the forcible up...

Do the standards of the Security Rule require use of specific technologies?Answer:No. The Security standards were designed to be "technology neutral" in order to facilitate use of the latest and most promising technologies that meet the needs of different healthcare organizations. Any regulatory requirement for implementation of specific ...