Articles in "Clever One" Category

CleverOne Failing to load the user interface Check the Time Zone and Date / Time on both the PC/Server hosting EzServer and the affected PC*  Ensure both are matching.  Affected PC if time is set differently can cause a sync issue and solution should be to ensure both are set properly to the same time. 

For full information please visit Dentrix Support Link: Dentrix - EzDent-i BridgeNote: If launching the Vatech EzDent-i does not launch the software, please check the Aquisition Agent is set to run as admin. This also applies to TWAIN capturing. Please see: Capture program not launching after bridging   Some 3rd Party ...

Runtime DLL errors, during the execution of some software dependencies.  Runtime error such as VCRUNTIME140.DLL - The code execution cannot proceed because VCRUNTIME140.dll was not found error message   Certain Windows update might create an issue with C++ verisons after updates or newer versions of C++ to existing versions.  Micro...

Updated: 9/16/2026

In order to TWAIN DEXIS sensors into Vatech Software user must purchase the TWAIN license from DEXIS imaging. Once the user has purchased the license the following settings will need to be adjusted within the DEXIS TWAIN.

CleverOne Failed Segmentation Server & DTKS Startup issues typically occur under a variety of issues due to restrictions or limitations by Windows policies, Firewall blocking, Smart App, UAC and other aspects. In some cases simply changing user profile elevations can cause the program no longer to startup correctly. FIrst verify the p...

It is recommended to turn Smart App Control to 'Off', as There is currently no way to bypass Smart App Control protection for individual apps. Access Smart App Control by using the 'Search' function in windows and typing 'Smart App Control' and Launching Smart App Control.

Please consult with your qualified IT consultant and 3rd party software support. The following link is is provided as a reference only and subject to change with out notice.Please contact your I.T. professional and the 3rd party support for any support related needs to integrations.Note: Vatech America service can not assist with linking the 3rd pa...

In cases that the IP address changes; such as wireless netwokrs; changing domain or other IP address policy the IP address will need to be refreshed in EzServer Control pannel to update the updated IP address. Before proceeding; ensure the IP address is statically set and excluded from the network for the PC/Server hosting the Ezserver.  &nbsp...

Please consult with your qualified IT consultant or CareStack Support to add/edit clinical tool to link to CleverOne or EzDent-i.  The following is provided as a reference only and subject to change with out notice.Please contact CareStack Support  for any support related needs.Note: Vatech America service can not assist with linking...