Articles in "General Q&A" Category

Vatech America recommends that you contact your Authorized Dealer to assist with all per-installation questions and concerns to ensure that your installation goes as smoothly as possible. Vatech Pre-installation sheets include all vital information such as product dimensions, specifications, wiring, as well as well as PC specifications for your particular unit and more!

During an active power outages, brown out, low amperage/voltage occurrence please power down the equipment and safely remove the patient from the device. Do not operate the device until after the power condition has passed, and all power is restored to normal operation. It is advised that you unplug the device from the power outlet until the condit...

Regulatory documents can be found by choosing the product name below that matches your unit.       The following types of documents can be found are: X-Ray Dose & DAP Reports Scatter report & Leakage Reports Accaptance reports by model. Pax-i SeriesPax-i Paxi-3D Pax-i InsightPax-i3D SmartPax-i3D Smart RCPax-i3D...

Why does Ez3D-i require high end processing ability, typically what benifets are achivable as such?  Consultation / patient education videos STL overlay CBCT comparison – 3D-I allows you to overlay two CBCt’s – pre and post scans Smart clipping Sinus lift analysis Crown simulation Guide path simulation 3D pan with windowed cr...

Vatech Software and Hardware Integration & TWAIN Guide for integration bridges from 3rd party practice management software to CleverOne, EzDent-i, Hardware devices such as Pano, Ceph, Sensor Intra-Oral Sensors twain into 3rd party Image management software integration chart.

UL listing is only but 1 of the many Nationally Recognized Testing Laboratory - registered Program. Any of the NRTL listed and approved programs can be used equally for anyThe NRTL - Recognizes private sector organizations to perform certification for certain products to ensure that they meet the requirements of both the construction and general in...

Practice Management bridging to EzDenti- linkage.xml message when bridging information from 3rd party is typically caused by lack of certain key patient information.First you will want to try a known good patient that has been previously passed and verify operation of the bridge it self, if it still failes then check that you can manually open EzDe...

Vatech is not able to assist with IT related issues due to liability and certain rules outlined by HHS in HIPAA Guidelines pertaining to the data. A certified IT person is required to support all your IT needs for all your PC's - including the Capture PC.

Can I use a "UPS" Battery backup to protect my X-ray device?No - Vatech does not recommend using a "UPS" or known as Battery backup on your X-ray machine. These devices are run off battery and typically can not keep up with the power demand; typically when used will cause a long tone or beeping sound during capturing which indic...

What should I use to protect my X-ray device from electrical surges?Amperage Protection: First we recomend having a PowerVar* unit which will assist with protection from over Amperage.Most NEW devices sold after 2014 will come wtih the appropriate device. However if your machine did not come wtih a PowerVar unit We recommend that you contact your d...