Articles in "General Q&A" Category

UL listing is only but 1 of the many Nationally Recognized Testing Laboratory - registered Program. Any of the NRTL listed and approved programs can be used equally for anyThe NRTL - Recognizes private sector organizations to perform certification for certain products to ensure that they meet the requirements of both the construction and general in...

Practice Management bridging to EzDenti- linkage.xml message when bridging information from 3rd party is typically caused by lack of certain key patient information.First you will want to try a known good patient that has been previously passed and verify operation of the bridge it self, if it still failes then check that you can manually open EzDe...

Vatech is not able to assist with IT related issues due to liability and certain rules outlined by HHS in HIPAA Guidelines pertaining to the data. A certified IT person is required to support all your IT needs for all your PC's - including the Capture PC.

Datagrabber support is provided and managed by it's respected manufacture support - Apteryx Inc. for all datagrabber related topics. Vatech does not offer any support for the 3rd party software by our support team in order to focus on our primary market manufactured products and software. Please direct all questions or support/update requests t...

Can I use a "UPS" Battery backup to protect my X-ray device?No - Vatech does not recommend using a "UPS" or known as Battery backup on your X-ray machine. These devices are run off battery and typically can not keep up with the power demand; typically when used will cause a long tone or beeping sound during capturing which indic...

What should I use to protect my X-ray device from electrical surges?Amperage Protection: First we recomend having a PowerVar* unit which will assist with protection from over Amperage.Most NEW devices sold after 2014 will come wtih the appropriate device. However if your machine did not come wtih a PowerVar unit We recommend that you contact your d...

Please review the following guide on what you should do in case of emergency such as Natural Disasters - Hurricane; Flooding; Tornados, EarthQuakes, lighting strikes. Electrical surgers or other man made disasters.Here are some saftey reocmmendations we urge our users to follow. 1. Before the event- It important to ensure the saftey of all, and use...

Vatech Recommends your dealer technician access the following link to download the general PM schedule. Preventive Maintenance Schedule.PDF

Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D  units and some other  P1 Equipped units that use "NCSW" (New Capture Soft Ware) as show below in the screen shots.The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, also if you...

Vatech America does not recommend or endorse any cleaning product in particularly. It is the responsibility of the practitioner to determine what is adequate for use to clean and sanitize based on FDA as well as local codes.However based on performance and recommendation by Vatech Users ; Clorox Brand* Hydrogen peroxide wipes. (Contains no bleachin...