Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowIf you are planning to replace your capture PC with a Windows 11 Computer please have your IT review the following guide Windows 11 Compatibility Guide* to verify your unit qualifies before procceeding further.
Note: Vatech America recommends that you consult with an IT professional to determine your exact needs.
Pax-i Series: (PCH-2500) See - Windows 11 Compatibility Guide for more information.
- SN: 047-0148xx & Up :Fully Compatible.
- SN: 047-5xxx & Up - Requires Firmware Update: Request Dealer to come onsite with SD Card reader* before updating.
- SN: 047-4xxx & Lower - Must contact service for Update Steps Contact Vatech Support for upgrade options to Windows 11*
- All Units using LVDS DataCable / AnyGrabber Card are Not compatible.
Notice:
- AMD processors are not supported.
Pax-i Plus
Pax-i Plus, Pax-i Plus 'RC' and Insight models - Optic connection
Note:
- PCI x16 (75w) is required*, Using 25w Version may cause malfunctions due to lack of power to card*
- AMD processors are not supported.
Vatech America recommends that you consult with an IT professional to determine your exact needs, based on your system type as outlined below.
For all 3D units that were provided a Capture PC; when replacing the pc; - Vatech REQUIRES the referenced PC's below for replacement of all Pax-i3D Series or higher devices.The following PC's are the ONLY pc recommended for use wtih Vatech3D Machines as they have been extensively tested and verified to work for stability.
Please note these requirements are NOT presented as the exact pc specs provided at time of purchase. Some requirements such as Differnent RAM or GPU requirements might exist depending on your unit.
We recommend that your IT visit and locate the Pre-installation Report of your machine by device type by visiting our Pre-installation Report and locate the prodcut type of your machine to verify your specific machine PC specs.
The following are the MAX specifications that Meet and Exceed the specifications for ALL units*
Dell 5860 Capture PC specs:
Pax-i3D Green, Green 16/18, Smart Plus, Green X12 /X18
Dell 5860 - Specifications
HP Z2 TWR Workstation G9 IDS
Green X21 (Only)
Notice:
Please note that all requirements are subject to change with or without notice, all specs should *MEET* or EXCEED*. The specifications and the referenced PC's are the ONLY supported PC for all 3D units for stability and X-ray dose control to the patient.
Optic Card Slotting
HP Z2 TWR G9 IDS (Green X21 Only)
Dell T5860: GPU - Slot 1 and Fiber Optic Slot 3
Migration Guide:
If the EzSeries database "EzServer" is local to the capture pc; please review the EzSeries Migration Guide
Legacy Devices:
Please note that if your device is not listed as compatible device you will need to retain the current capture pc as it is and consult with your IT person about how to make the PC that is no longer supported.
End-Life Devices: Diagnostic services only