Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category below1.) IF Upgrading from "EzSeries" EzDent-i / Ez3D-i to CleverOne:
For any site that is upgrading from EzDent-i / Ez3D-i to CleverOne, please have Clinic's I.T. person follow this helpful guide Cleverone Upgrade Guide to better understand the steps required for updating EzServer in advance of Upgrading to CleverOne.
Vatech America REQUIRES that ONLY Industry certified IT professionals setup, manage and monitor daily redundant backups; moves, merges or migrations/conversions for your software database.
Vatech America will only support Certified IT professionals due to strict HIPAA (US) / PIPEDA (Canada) requirements.
2.) Backing up the database (existing or upgrading users)
For Existing Users updated: EzServer, Certified - IT MUST BACKUP the database by following the Backup Documentation Guide located here
3.) Download Installation Files:
When updating from previous versions of CleverOne it is required to update all Workstations to the latest CleverOne version as well as update ALL EzServer components to the following matching versions:
Download: CleverOne & Advanced Segmentation ToolKit Installation Files
Implant Library
- To download all; Choose the correct version as outlined in the most recent version.
- Click the Download Arrow as shown to download all core installation files. Example:

CleverOne V1.0.9 Installation Package
| Component | Version |
|---|---|
| EzServer -Server - Server | 6.2.3 |
| EzCommonTools - Server | 1.1.2 |
| Consult Videos - Server | 1.3.0 |
| Implant Libarary - Server | 1.1.2 |
| CleverOne - Workstations | 1.0.9 |
| DavisToolkit - Capture PC | 1.2.3.2 |
| EAI - Capture PC | 3.2.1 |
4.) Important Information :
Before Installing or Updated to CleverOne* or the Davis Toolkit for Advanced Segmentation Toolkit, the site must be on EzSeries Version 6.2.3 or newer*
- EzServer, please verify compatibility before updating*. Before updating for existing users to 6.2 they must be on supported 5.5.2 or newer.
You can locate the current version you are on by looking at "Add or Remove Programs" or from control panel "Uninstall A Program", look for 'EzServer' in the list and it will be noted the version currently installed.
- IF the existing site is NOT already on EzServer 6.2.3 or newer, please follow the update guide: Previous Version Install or Update Guide before proceeding.
Please run EzServer updates on Local ADMIN account.
Notice: It is important to note that EzServer uses PostGres SQL database and SHOULD NOT be installed on a PC/Server using another instance or version of PostGres as outlined in the EzServer manuals.
5.)EzServer Update & Installation :
For Customers Converting from EzSeries to CleverOne - (EzSeris EzDenti / 3DI to Clever One):You will be installing CelverOne package from scratch, Except for updating the existing EzServer data to Version Series 6 from Version series 5*
For existing CleverOne Users: All can be ran as update over the top of existing version by Clinical IT. No additional support is normally required. Updating Existing Database and Cleverone.
For New CleverOne Users You will be installing CelverOne package from scratch - No database.
Installing/Updating EzServer 6 Series:
To update the EzServer after the required backup is completed;
Pro Tip:
If you need to update the storage file path (Post installation) to where you would like to move the data file path, please follow this guide:
6.) Installation of CleverOne & Segmentation Package
CleverOne Segmentation package update/installation.
Locate; from the download package the \CleverOne Vx.x.x.x\ & \DAVIS Toolkit for Segmentation Vx.x.x.x\ directory
Preferred selection for installation:
7.) Connecting CleverOne to the server
When installing / running CleverOne for the first time, you will be prompted to select the quick settings as shown below to choose the location of the server and specific settings. This will occur on every PC installed.

-If the data base is local select 127.0.0.1
-If the data base is remote select the IP from the list.

Additional Settings:

8.) Activation of Floating License Key
Activation of Static or Floating License for CleverOne & EzSeries
Please note that the activation process for Cleveone & EzSeries are the same process for floating key system.
9.) Additional Important Information:
Port Exclusions Information :
Important Notice: Its is highly recommended to deploy the following IT Antivirus and Firewall Port setting exclusions:
A.) Firewall Programs and Port Numbers
B.) Antivirus Exclusions
C.)Smart App Control is turned 'Off'
GPU Requirements:
Please review the CleverOne GPU requirements guide.
DTKS 1.2.1 (Or higher) is a product that requires a compatible GPU and recommended system specifications, and its use is not guaranteed on other products.
DTKS 1.2.1 (Or higher) must install the latest NVIDIA Driver version 570.65 or higher. Recommend updating to the latest supported GPU driver.
EzSensor Version Update for Workstations:
EzSensor version must be updated to at least 6.19 minimum or higher. It is recommended to Update to the most recent verson 6.21 as outlined on the EzSensor Installation Guide for CleverOne Section
Note: Do note use for EzDent-i Users.