Windows 7 support ended on January 14, 2020

Please consult your IT professional to determine how to keep your device HIPAA compliant.

Pre-installation PC Requirements:

Before considering upgrading most PC's provided by manufacture are the exact specifications that are required to run the device properly. Please download the pre-installation sheet for your device by visiting PC Requirements - Download Here

Vatech Legacy & Class B devices:

End of Life Support - 8/1/2022 All end of life units are diagnostic services only.

EzSensor (Non Multi Series)

Pax500

Pax P&P

PaxPrimo* (NL * LCD TYPE)

PaxUni , PaxUni3D (Except H-Pannel Versions) -32bit only

PaxFlex3D/Basic (32bit for 3.2HW version / 64bit Capable 3.3HW version)

PaxDuo3D C1/C2 (Platform 0/1) 32 Bit only before 2012 production date typically AG1 card, 64bit there after.

PaxReve3D (Platform 0/1) - Excluding AG2.0 1.1 version. 

Windows 7 Non-Supported Devices:

All units listed below are legacy devices that are not compatible for upgrading to Windows 7. We recommend reviewing the HIPAA requirements.

Non Supported Ewoo  Legacy Devices - End of LIfe Support - 8/1/2021 All end of life units are diagnostic services only.

Picasso Trio

Picasso Duo (including C1 Sensor equipped units)

Picasso Master3D/Master3Ds

(non Picasso) Master3D/Master3Ds

Non-Supported Vatech Class B Devices

PaxReve3D -equipped with Hardware Version 1.1 AG2.0 Card (No support - VISTA ONLY) with out parts upgrade.

AnySensor/AnySensorN (All versions)

Non-Supported OEM Devices

Suni* and Suni3D Units* (including H-Pannel Versions) - Contact Suni Digital Imaging.

Synca  - Gray Falcon Intra Oral Sensors (All sizes) - Contact Synca*

NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.

Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance with Manufacture specifications and suggestions. Failure to comply or deviation might cause potential stability issues or undesired failures.

Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention.

In some cases limited functionality might occur, such as twain, direct integration and other such which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality. 

Once the upgrade or update is completed, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.

The original PC provided is the recommend PC and PC Specs to run the device.

All other PC's including those specs used by previous IT are all subject to user - use at own risk even if meeting or exceeding 'speciations' even if provided by Vatech Remote support.

We recommend using the provided PC; originally provided 'As delivered by manufacture' as designed to operate to support the internal cards, drivers device functionality including software - reconstruction and so forth.

If OS upgrade is selected; we recommend Certified IT benchmark and replace any faulty components as needed, if the PC fails beyond a repairable limit it might be required to source a supplement PC from 3rd party source. 

Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..

Solid State Drives serve as a great upgrade option and increasing physical memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.