NCSW – Capture Software Freezing or Slow after hitting Ready

For all “P2” Pax-i, Smart3D;  any unit equipped with NCSW – Capture Software Freezing or Slow after hitting Ready is normally caused by Antivirus or other security software blocking/delaying the normal operation of the software. Under compliance Vatech Support is not able to set these exclusions for you or your IT; you will need to […]

Read More

How to recover captured image that was not saved?

Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D  units and some other  P1 Equipped units that use “NCSW” (New Capture Soft Ware) as show below in the screen shots. The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, […]

Read More

I have a Pax-i Series unit, how do I capture bitewing images?

The bite wing option can be found by selecting “Orthogonal” once this option is selected then you can select what bite wing region you would like to capture. Whether it is right, left, front, or both sides! Our NCSW can do that for you! For more information, please visit our video tutorial page by clicking […]

Read More