In the even that VTFileManager is not running at the time of saving and fails; you might get a balloon message that VTFilemanager does not work; and also unsaved images exist. Once you have solved the VTFilemanager connection issue you can follow the next steps to re-send the image for saving. If not please see […]
For all “P2” Pax-i, Smart3D; any unit equipped with NCSW – Capture Software Freezing or Slow after hitting Ready is normally caused by Antivirus or other security software blocking/delaying the normal operation of the software. Under compliance Vatech Support is not able to set these exclusions for you or your IT; you will need to […]
When trying to take images 2d Panoramic/Ceph or 3D CT images – Capture program produces “Error Code 11” or “Error Code 30” as shown below. In some cases you might get a blank empty box appear having only image of a Red X Error [Code:11] / Error [Code:30] will also appear as shown below […]
Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D units and some other P1 Equipped units that use “NCSW” (New Capture Soft Ware) as show below in the screen shots. The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, […]
Typically with in the first 5 minuets should be adequate, however industry standard is 10-15 minuets to allow for proper warmup; oils; or other parts to warm up and stabilize. Please use your best discretion.
The most common mistake is the emergency stop switch, locate the emergency stop switch located typically under the “Handle frame” this is the part of the arm that sticks out for patient to hold onto and supports the chin rest.Rotate the switch in the direction indicated by the arrows; if engaged typically it will be […]
2D Acquisition of Panoramic images that produce inferior quality, washed out image; overlapping; ghosting or other various image quality issues are 95% the result of User error during positioning of the patient and/or movement of the patient post-patient positioning. Typically most image quality issues can be corrected by taking the necessary steps during positioning procedure. […]
Dexis support multiple capture types; Intraoral as well as Ceph/Pano. Some cases if calling the scanner /Twain function of dexis from the I/O section (Noted in the software by a tooth icon) and separated by 1 to 4 lines the image will often time result as being chopped up into I/O sized images. To avoid […]