NCSW – Capture Software Freezing or Slow after hitting Ready

For all “P2” Pax-i, Smart3D;  any unit equipped with NCSW – Capture Software Freezing or Slow after hitting Ready is normally caused by Antivirus or other security software blocking/delaying the normal operation of the software. Under compliance Vatech Support is not able to set these exclusions for you or your IT; you will need to […]

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How to recover captured image that was not saved?

Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D  units and some other  P1 Equipped units that use “NCSW” (New Capture Soft Ware) as show below in the screen shots. The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, […]

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My Xray machine will not turn or power on.

The most common mistake is the emergency stop switch, locate the emergency stop switch located typically under the “Handle frame” this is the part of the arm that sticks out for patient to hold onto and supports the chin rest.Rotate the switch in the direction indicated by the arrows; if engaged typically it will be […]

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Washed out Panoramic or Poor quality Panoramic images

2D Acquisition of Panoramic images that produce inferior quality, washed out image; overlapping; ghosting or other various image quality issues are 95% the result  of User error during positioning of the patient and/or movement of the patient post-patient positioning. Typically most image quality issues can be corrected by taking the necessary steps during positioning procedure.  […]

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